free-shipping

Terms & Conditions

Our Guarantee


We guarantee our merchandise to be free of defects**. Quality is our highest priority.

 

Return Policy

BuyRussianGifts gladly accepts returns of unworn, unused, undamaged or defective merchandise for full refund or exchange within 14 days of original purchase. In the case that you would like to make a return, first email your request to buyrussiangifts@gmail.com, where we will issue you a RPN for the goods you wish to return. Item should be returned in the original packaging. Return shipping will be paid by customer and must be traceable (i.e tracking number). The original shipping and handling charges are not refundable***. If customer is willing to exchange original purchase for the same dollar amount or more, no additional shipping charge will be incurred.

Refunds will be made in the form of the original payment. If item was recieved as a gift, and customer would like to make an exchange, exchange must be accompanied by original receipt or gift receipt.


Exchange Policy

We cannot offer merchandise exchanges on orders shipped internationally. If you desire to exchange a purchased item please contact us directly at buyrussiangifts@gmail.com for further instruction. Exchange/return shipping to BuyRussianGifts will be paid by customer, but if the exchange is for equal amount or more, than BuyRussianGifts will not charge customer new shipping and handling charges.

 

Our Private Policy

All information you provide on BuyRussianGifts.com will be kept confidential. We do not sell, trade or transmit your information to any third party. While visiting our website your privacy will be respected.

 

 

**Defects meaning that item is damaged; does not work the way it is intended. Please keep in mind that each item is hand made, and not manufactured.

***Shipping refund will only be given in the case that there was a mistake made by BuyRussianGifts.